Customer Reviews
Shipping and Returns
We offer FREE next day delivery to any UK address for orders placed before 4pm.
Animal Feed
Our animal feed products are available on a FREE 2-5 delivery service to any UK address.
Landscaping & Gardening
We offer a local delivery service for any address within a 30-mile radius of our store. Alternatively all products are available to click and collect!
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the products you choose. You will receive courier updates and tracking details for your order by email.
Please also note that the shipping rates for some items we sell may be weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at admin@loch-hills.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at admin@loch-hills.com
