Help and FAQs
If you've ordered one of our handcrafted bouquets, and you've done so before 4pm, you can expect your flowers to be with you the very next day, hows that for quick!
If you've placed your order after 4PM, not to worry, your order will be processed the following day.
Our doors are open Monday to Friday from 8am to 4:30pm. On Saturdays and Sundays we will be closed.
Of course! We can only currently offer UK wide delivery on a selection of products so for anyone in our local area, we encourage you to come in, just select "pick up" at checkout and select Loch-Hills Plant Centre. We look forward to seeing you.
For Online purchases and in-store gift items, If you’re not happy with your order within the first 30 days of purchase you can return your items to us free of charge providing you have your receipt or proof of purchase. Once the item is with us, it should take around 10 business days for your refund to process. If your refund is still not with you after 15 days please contact us at info@loch-hillsplantcentre.co.uk
For Plant purchases, Trees/Plants/ seeds/ Turf are all considered perishable items and cannot be returned unless faulty.
Check your soil – what type of soil do you have? If you understand your soil, it will become easier to choose the perfect plant as well as aspect. Is the area you are looking to plant your new plants in full sun, partial shade, exposed or windy. These are all things to consider for your new plants and ultimately give it the best chance of successful establishment.
Choose a plant that is right for the area you wish to plant in. If in any doubt, speak to any member of our staff. Our staff are all highly trained with extensive experience in all things plants.
Make sure your plant is well watered by soaking your plant before and after planting.
Dig a hole that is double the size of the base of your plant.
Position the root ball in the hole, making sure it is steady and stands well. Backfill adding a good handful of general fertiliser or organic matter, firm in well and remove any compaction from around the plant base.
