Help and FAQs
If you've ordered one of our handcrafted bouquets, and you've done so before 4pm, you can expect your flowers to be with you the very next day, hows that for quick!
If you've placed your order after 4PM, not to worry, your order will be processed the following day.
Our doors are open Monday to Friday from 8am to 4:30pm. On Saturdays and Sundays we will be closed.
Of course! We can only currently offer UK wide delivery on a selection of products so for anyone in our local area, we encourage you to come in, just select "pick up" at checkout and select Loch-Hills Plant Centre. We look forward to seeing you.
If you’re not happy with your order within the first 30 days of purchase you can return your items to us free of charge, no questions asked. Once the item is with us, it should take around 10 business days for your refund to process. If your refund is still not with you after 15 days please contact us at admin@loch-hills.com.
Check your soil – what type of soil do you have? If you understand your soil, it will become easier to choose the perfect plant for your space and ultimately give it the best chance of prominent growth.
Choose a plant that is right for the area you wish to plant in.
Make sure your plant is well watered by soaking the base of your plant in a bucket of water for around half an hour before planting.
Dig a hole that is double the size of the base of your plant.
Position the root ball in the hole, making sure it is steady and stands well.
